Travel cancellation insurance:
- Bookings made by phone will be confirmed only after receipt of a written booking confirmation. Only written bookings are accepted. Please inform us about your address and phone number at the point of booking.
- On the day of arrival the rooms are ready from 2 pm. We request that the rooms be vacated by 10 am on the day of departure.
- Please inform us by phone if you arrive after 6 pm.
- Unfortunately we are neither able to promise floor level or room number within a certain category, nor a certain table.
- Hotel events (excursions, visits to wineries, guided hikes, etc.) are organised if a sufficient number of participants has been reached and depending on the season.
- We accept payments in Euro, with cheque or credit card. We grant a reduction of 1.2% for cash payments.
- Room cancellations are valid only in written form. Cancellations are free up to 4 weeks prior to arrival. For later cancellations, 70% of the booked arrangement is charged.
- In case of early departure we charge 70 % of the booked arrangement. International Hotel Regulations apply. This price list invalidates all previous price lists.
- Our prices may be adjusted in case of unforeseen economic developments or in the event of tax increases.
And what if something prevents you from going on holidays?
This is a good question, since you never know what might happen before your holidays. We recommend you to take out travel cancellation insurance for the eventuality of late arrival, early departure or no-show in order to protect you from any financial expenses. In order to protect you from such expenses, we recommend you to take out travel cancellation insurance.
Simply ask for our Travel Cancellation Insurance at the point of booking. Updated cancellation conditions due to the coronavirus
DON'T WORRY, EVERYTHING WILL BE FINE!
Due to the current situation regarding the spread of the coronavirus, we have decided to adjust our cancellation conditions so that you can book your holiday or keep your existing booking.
you are welcome to keep your booking in the meantime, we reduce the free cancellation period to up to 5 day before arrival (only valid in case of travel restrictions due to Covid-19. For further information about the current state of affairs in South Tyrol, please click here.